Get Everything In Writing from your Insurance Company

Hi, this is just a quick note to everyone, going back to what you learned in your first business class in high school. Trust no one and always get it in writing. When it comes to special situations you may be in regarding homeowners insurance, in many cases your agent will not know the answer and even people on the customer service line at the insurance company may not understand the issue fully.

When we left our home in Flowertown PA for 3 months to spend time with my wife's sister in Phoenix Arizona, we actually did inquire with our agent about the insurance coverage while the home was empty and vacant.

We were told everything would be fine, and basically to "have a nice trip." I had to fly back home after we found out some kids had broken into the house and ransacked the liquor cabinet. The damage they caused was only about $10,000 (it could have been much worse).

We were told by the insurance company that there would be no coverage at all because the home was being considered vacant and we did not put special coverage on the home call vacant home owners coverage. They told us they do not provide vandalism coverage on empty or unoccupied homes.

Next time, we will get everything we need in writing.

This was taken from an email sent to one of our employees;

We want everyone out there to know that property management services are not a substitute for the proper insurance coverage or a vacant homeowners insurance policy. When our employer moved us to The Woodlands Texas last Spring, we had a very hard time selling our home in Boca Raton, FL.

The company offered to buy the home for about $40,000 less than what we thought we could get, so we chose to retain the risk ourselves, and take the additional time to sell the property. The company provided Property Management Services through Prudential Relocation, their moving and relocation company. From what everyone told us, property management services is all we would need and these included a landscaping company company coming by the property every Tuesday to cut the lawn, clean up leaves, etc.

We never even thought about insurance. On day 108 of the house being empty we had a very violent tropical storm blew threw (we had been living in Texas) and a small section of the roof was blown off. Rain soaked much of the 3rd bedroom.

The problem was, no one here knew about it. The rain was not taken care of and quickly turned into a $60,000 mold and mildew claim. To make a long story short, the insurance company was willing to pay $10,000 but would not pay the balance of the claim because the house was unoccupied. Let me tell you, property management services on your home for sale does not mean you do not need a vacant home insurance policy.